FAQ
Do you require a minimum for printing?
We are dedicated to providing quality so there are no minimums for blank apparel and digital printing. However, for screen printing, the minimum order is 36 pieces. For orders below this number, the (sustainable) economical option is digital printing to help the globe. For embroidery, the minimum order required is 48 pieces.
Where can I find your store?
VS Tees LA is located in the heart of Downtown Los Angeles tucked in the fashion district. Drop by and say hello! Our store address is at 1316 S Main Street, #3 Los Angeles, California 90015
Do you ship anywhere in the United States?
If you got an address, we can ship it. But if you’re outside the US you’ll be subject to local duties and taxes depending on shipping location. Also keep in mind that product weight, package size, and its destination are some of the factors that make up shipping fees.
Do you ship to APO/FPO/DPO addresses?
We don’t unfortunately. Our carriers can’t ensure prompt and safe delivery to those addresses, so we don’t have service to those destinations at this point in time.
What is your return policy?
All items purchased are final sale and however we go by case by case basis. If you feel like you have a defected or wrong item shipped please reach out to us at:
How do I process a return?
After you have placed your order and we have your artwork, sit back and relax and one of our VS Tees representatives will be in touch to ensure the order details are accurate. After that, we will work on the order and dispatch the order accordingly.
To give you a timeline reference this is how it is mapped out:
- Process the blank apparel aspect of the order
- Make sure the artwork is ready
- Prepare for printing
Can I exchange stuff?
At this time we do not offer exchanges.
What are your hours of operation?
We are here to support you from Mondays-Fridays from 9 am to 5 pm, Saturdays from 9 am – 2 pm and closed on Sundays/Holidays. Drop by and say hello!
What resolution is optimal for my artwork?
For the cleanest results when it comes to printing, we highly recommend a 300 dpi resolution for all your images, unless you want it blurry, then that’s on you.
What file types do you accept for upload?
For uploading: .PNG, .JPEG, .PSD, .ai files are accepted through our system.
My image looks pixelated, can you fix it?
No worries, we are here to help fix the uh-ohs! As long as the photo image is at least 300 dpi resolution.
Do you have a sizing chart?
We are committed to making finding your fit a breeze because we get how frustrating it can be when you are not sure of the difference in size from silhouette to silhouette. Don’t trip — we have all of the measurements for each garment listed on our size chart on each product page on our website to make it easy for you.
What is the difference between Screenprint and DTG?
Screen Print is a printing method that uses ink that is pressed through a mesh (the screen) to the fabric while Direct to Garment Printing is a printing technique where a garment printer prints on the t-shirt.
How can I contact you?
You can hit us up at 213-291-7862 or you can send us an email at info@vsteesla.com
What type of ink do you use?
We use 2 types of ink, Plastisol and water-based ink. Plastisol is a PVC-based ink, which means that it must be heated to a high temperature while Water-based inks are soluble ink that is absorbed into the fibers of the shirt, making the design stay longer and one with the shirt.
Do you do sample orders?
Sure thing, you can place a small order to help you decide on which kind of printing you would need.
Please note: We would want to clarify that we often use DTG Printing for small quantity orders. To help you further, you can go check out our photos via our gallery page to see what would work best for you.
How do I get a quote?
Once you are on the quote screen, select your desired quantity, and then hit “Update Quote”. You will be given a quote for the total and the cost for each item.
How is my price determined?
Price is determined by the quantity, printing technique to be used, the number of ink colors (this is for screenprinting), the size of the artwork, and the artwork placement area.
What happens after I place my order?
After you have placed your order and we have your artwork, sit back and relax and one of our VS Tees representatives will be in touch to ensure the order details are accurate. After that, we will work on the order and dispatch the order accordingly.
To give you a timeline reference this is how it is mapped out:
- Process the blank apparel aspect of the order
- Make sure the artwork is ready
- Prepare for printing
When will I receive my order?
Production time is an average of 3 to 5 business days depending on the time and the intricacy of the order.
